Guidance

Best Practices

Did you know that the No. 1 reason high school personnel call the NCAA Eligibility Center is to check on the receipt of student transcripts? Did you also know that you can check transcript and test score receipt with a click of a button through the High School Portal? Here’s how:
1. Go to www.eligibilitycenter.org;
2. Click on “Enter Here” for High School Administrators;
3. Log in with your six-digit CEEB code and five-digit self-selected PIN;
4. Click on “Student Reports” then “Search Student Details”; and
5. Simply select the graduation year of the student(s) you wish to see.
 

DO:

• Do send official transcripts to the NCAA Eligibility Center before you leave for the summer. Send transcripts for all registered juniors and graduating seniors. To see who is registered, follow the steps above. If you did not send transcripts for your registered juniors (now your seniors), please do so as soon as you can. If you want to check to see if someone from your school already sent transcripts for your seniors, check the High School Portal.
• Do make sure transcripts have a minimum of six semesters (three years) of coursework. The NCAA Eligibility Center will not perform an evaluation on a prospective student-athlete unless it has at least six semesters of work represented.
• Do use electronic transcript transmission. Sending transcripts through the mail can take a lot longer than you think, given the time it takes for mail to go from you to Indianapolis and to the NCAA Eligibility Center office. Then, the processing of paper transcripts includes opening, stamping, coding, scanning, etc. E-transcripts are processed within 24-48 hours of receipt, which is better for the student-athlete.

THE NCAA ELIGIBILITY CENTER ACCEPTS E-TRANSCRIPTS FROM THE FOLLOWING PROVIDERS:

1. Docufide;
2. e-Scrip Safe
3. ConnectEdu
4. National Transcript Center
5. Xap
6. Did you know that you can sign up for FREE TRANSCRIPT TRANSMISSION through Docufide? Simply log in to the High School Portal and click on the link just below the 'Announcements' section.
7. Do know how to send transcripts when a student has attended multiple high schools. The NCAA Eligibility Center must have a separate transcript for all schools a student attended. The NCAA Eligibility Center will accept transcripts from each high school individually or the graduating high school may send all official copies from all high schools. Example: Sally Student attended three high schools before coming to you: High Schools A, B and C. Your school is high school D. The NCAA Eligibility Center can receive transcripts officially from high schools A, B, C and D separately. OR if you, as high school D, have official copies from A, B and C, you can send all four on behalf of Sally Student. Some items to note:
   • If you do not have official transcripts from A, B or C, then the NCAA Eligibility Center cannot accept them from you. You have to have official transcripts. So if school A faxed a transcript to you, the NCAA Eligibility
   • Center cannot use school A’s faxed copy (either from A or from you). Transcripts must be official.
   • If you do not want to relinquish your original copy, the NCAA Eligibility Center will accept a photocopy of an official, original transcript. You may also keep a copy for your records and send the original to the NCAA Eligibility Center.
   • You cannot simply incorporate courses and grades from A, B and C onto your transcript. Each school attended must be represented by a separate transcript.

5. Do make sure transcripts are accurate before sending them.

DON’T:

1. Don’t fax or email transcripts. The NCAA Eligibility Center does not accept faxed or emailed transcripts. Sometimes, high schools will fax a transcript and let the NCAA Eligibility Center know an official copy is in the mail. This fax wastes your time and the NCAA Eligibility Center's. Follow the “Dos” above for transcript transmission.
2. Don’t send unofficial transcripts. Make sure the transcripts you send are official. The NCAA Eligibility Center cannot use unofficial transcripts.
3. Don’t call the NCAA Eligibility Center to see if it has a transcript for your student(s). Simply log onto the High School Portal on the NCAA Eligibility Center website (see instructions above) to check on the transcript(s). Remember that mailed transcripts take longer than you may think! Account for time to/from post offices, to the NCAA Eligibility Center office, and processing time. So if you put a transcript in the mail on a Monday and Sally Student calls you on Friday to say the transcript is not at the NCAA Eligibility Center, do not assume it is lost. Do not send another transcript. Be patient and account for the time it takes, as noted above. Check the High School Portal site to see when it is logged. Better yet, use e-transcripts!

DOCUMENT MAILING ADDRESS:

NCAA Eligibility Center
Certification Processing
P.O. Box 7136
Indianapolis, IN 46207
 

GENERAL:

NCAA Eligibility Center
P.O. Box 7110
Indianapolis, IN 46207

PHONE:

Toll Free: 877/622-2321
International Callers: 317/223-0700
Fax: 317/968-5100

To subscribe to the NCAA Eligibility Center Newsletter click here.